Terms and conditions of the CDA Extended warranty

You are entitled to access our call centre on 01949 862 012 to receive help if your equipment is not working. If your equipment suffers either a mechanical or electrical breakdown outside CDA’s guarantee period and our customer services team are not able to resolve the problem we will, in our discretion, decide whether to approve a repair, and then pay for the parts and labour cost of repair, or may replace or pay the cost of replacing your equipment, in each case subject to the terms and conditions below.

Terms and Conditions

There is no limit to the number of repairs to your equipment which can be approved during the period of your plan.

1. Repair work authorised by us will be carried out during our engineers’ normal working hours only, which are typically Monday – Friday, 9am to 5pm.
2. Applications for repairs of equipment will only be considered where the equipment is no longer covered by the CDA guarantee for call-out and labour charges.
3. You must operate your equipment in line with the CDA’s instructions and must not modify it.
4. Your equipment must not have been lost, stolen, misused, neglected, poorly installed, subject to malicious damage, or damage caused by fire, explosion, floods, lightning, storms, frost or other bad weather conditions, rust, corrosion or water.
5. Your equipment must not be subject to a current recall from CDA.
6. Your equipment must be used in a domestic environment.
7. Your equipment must be repaired within the United Kingdom.
8. You are liable for the cost of repairs if there is no fault found with the equipment, or to the extent that it requires routine maintenance, cleaning, servicing, cosmetic repairs (e.g. damage to paintwork, dents or scratches) or where there is any problem with the supply of electricity, gas or water.
9. Payment will not be approved for costs arising from being unable to use your equipment (e.g. food spoilage) or for any other loss or damage not included under your plan benefits which arises from the breakdown of your equipment, including any costs to remove or reinstate built-in or fitted equipment.
10. If, when you require breakdown service, there is any other service agreement or an insurance policy under which you are entitled to claim, we may only pay an appropriate proportion.
11. The plan does not include the failure of the equipment to operate correctly caused by the withdrawal of services by a third party replacement of consumer durables (e.g. batteries, light bulbs and fuses and accessories

Replacements

1. If a repair is approved, we may replace your equipment with new equipment of the same or similar make and specification, if we decide not to repair it.
2. If we cannot reasonably arrange a replacement we may decide to pay you a contribution towards the cost of the new equipment. Usually this will be vouchers redeemable from a retailer chosen by us. We will base this contribution on the price we would normally obtain directly from our chosen supplier.
3. When your equipment has been replaced under condition 1 or 2 above your plan will end immediately.
4. When your equipment has been replaced you will be responsible for disposing of the original equipment at your own cost if it remains in your possession.
5. You must also pay for the supplier’s delivery and/or installation charges and for any outstanding plan fee instalments.

Cancellation:

You may cancel the plan at any time before the end of your manufacturer’s (parts and labour) guarantee period and receive a full refund, unless your equipment has already been replaced or written-off.

1. You may cancel the plan at any time after the “right to change your mind” period outlined above, and we will refund a proportion of your plan fee relating to the remaining full months outstanding, unless your equipment has already been replaced or written-off.
2. If you pay for your plan by Direct Debit instalments, we will only refund any payments that you have made for the unexpired period of your plan.
3. If we have provided you with replacement equipment or a write-off settlement at any point during the period of your plan then your plan will end and no refund will be due.
4. To cancel your plan, please call us (details here).
5. The plan can be cancelled by us by giving you 14 days’ notice in writing to your last known address. A refund of the amount paid for the remaining full months of the plan will be given.
6. If you cancel the plan, and you are paying by Direct Debit, please tell your bank to cancel the Direct Debit instruction.